diamond exchange
diamond exchange
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This app is available for your device
diamond exchange
This app is available for your device
Contact
+91 7578283704
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the diamond exchange?
To log in, open the app and enter your registered mobile number. This will prompt an OTP verification, which upon completion, will securely log you in. You'll no longer need a password or email login, making the process faster and more convenient.
Q2: What should I do if I am not getting OTP?
Check your internet connection to ensure a strong signal before proceeding. If you still have issues receiving the OTP, try clicking on "send OTP" again. If the OTP doesn't arrive after the allotted time, you can reach out to the app's support system via live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, use the same active number. If your number has changed, send your updated KYC (Know Your Customer) details to customer support via email to facilitate the account transfer. This will help resolve the login issue.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Then, download the latest version and you'll be able to log in and play without any problems. This should ensure a smooth and seamless experience.
Q1: What is the minimum withdrawal amount in the diamond exchange?
In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals can only be made from the earnings accumulated through gaming, not from bonus amounts. This means users can access their earned gaming rewards but not bonus incentives.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure you've completed and submitted all required KYC details in the app. This includes saving your Aadhar card, UPI, and bank account information for verification.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within 30 minutes to 3 hours. However, in some cases, payment delays can occur, requiring a wait of up to 24 hours. This may cause a slight delay for users with delayed payments.
Q4: Why is the bonus balance not being withdrawn?
The bonus money can only be used for gaming and cannot be withdrawn by anyone else. You can withdraw the funds you earn from playing games using the bonus amount. This means the bonus itself is non-withdrawable, but winnings from it are eligible for withdrawal.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see the status of your withdrawal request. If it's failing, don't worry as the funds will be added to your wallet account within 24 hours. If you still don't see the funds, you can contact their care centre for assistance.
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